Filed right away
The request goes into your PMS first, so nothing gets lost.
Maintenance
Every repair request, captured the first time.
Tenants report a problem any way they like. Genie gets the details, files the work order in your PMS and helps them in the meantime.
GenieSorry about that, Marco. Your request is in, number 4821. Where is the leak, and is water reaching the floor or an outlet?
The problem
Maintenance is where tenants decide if they like you
Requests arrive by voicemail, text and hallway chat. Details go missing. Your coordinator calls back three times just to learn which sink. Tenants get frustrated.
- Vague requests with no details.
- Retyping everything into your PMS.
- Tenants asking for an update again and again.
How Genie helps
From first report to a clean work order
The right details
Genie asks where, how bad and whether it's safe to enter.
Status on request
Tenants can ask how their request is going, and get an answer.
No false promises
Genie never promises a time your crew can't keep.
See it in action
A leak under the sink
A clear report, a filed work order, and a tenant who knows what to do next.
See it on your propertiesHi, there's a leak in my bathroom.
GenieSorry about that, Marco. Your request is in, number 4821. Where is the leak, and is water reaching the floor or an outlet?
Under the sink. Slow drip, nothing on the floor.
GenieThanks. Please keep a towel under it, and turn the valve under the sink clockwise if it gets worse. I've added this to your request.
The result
What your maintenance team gets
- Complete requests from the start.
- No retyping, ever.
- Fewer "any update?" calls.
Make every repair request a clean one.
See Genie answer real questions about your properties. It takes one short call.
Book a demo