Who it's for

One team. Every property.

Move the phones and inboxes off site without losing the personal touch. Genie handles the routine. Your central team handles the rest.

A central operations team working around one table.

Your teamHi Tom, it's Ben from the leasing team. I saw your question about moving out early. Happy to walk you through it.

The problem

Every site has its own way of doing things

Each property has its own phone, inbox and habits. Covering for someone means learning a new routine. There's no single place to see what's happening.

  • Coverage gaps when someone's out.
  • No single view across sites.
  • Too much routine work for skilled people.

How Genie helps

Central work, without the headaches

One shared inbox

Every property in one list, filtered in one click.

Handled by

See who owns each conversation, so nothing's done twice.

Local rules kept

Genie still follows each building's own rules.

Portfolio reports

Compare response and activity across properties.

See it in action

Covering from anywhere

The team member on the central desk has full context before saying a word.

See it on your properties
Textwith TenantExample

Need human: wants to move out early. Handled by: Ben

Your teamHi Tom, it's Ben from the leasing team. I saw your question about moving out early. Happy to walk you through it.

The result

What central operations get

  • One way of working across every site.
  • Easy cover when someone's out.
  • Skilled people on the skilled work.
The Need human inbox, listing three people and why each one needs a person.
Need human: who is waiting, and why. Shown with sample data.

Run your whole portfolio from one desk.

See Genie answer real questions about your properties. It takes one short call.

Book a demo